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Privacy Policy

This Privacy Policy explains how Corgibet Casino handles information connected with players and visitors to its website. It describes the types of information that may be collected, why that information is needed, how it may be shared, how cookies work and the choices available to you. We aim to handle personal information fairly, transparently and only for legitimate business, security, service and legal purposes.

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Information we may collect

When you visit the Corgibet Casino website, create or use an account, contact support or take part in gaming and payment activities, we may handle information about you. The information collected depends on how you use the website and the services available to you. We do not ask for information without a relevant reason, although some information may be required before an account or transaction can be provided.

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Account and contact information

This may include your name, date of birth, residential or contact details, login information and other details supplied when you register or update an account. We may also keep records of your communications with customer support, including questions, requests and information needed to resolve an issue. Keeping these records helps us provide a consistent service and protect the security of your account.

Verification information

To confirm identity, age, eligibility or account ownership, we may request verification information. This can include identity documents, documents showing an address and other information reasonably needed for checks. Verification documents may contain sensitive personal details, so they are handled for checking and compliance purposes and are not used for unrelated activities.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, wins, account balances and other transactions. Payment information may be processed through payment service providers. We may receive transaction confirmation or limited payment details needed to reconcile an account, identify a payment and manage a transaction. Complete card or payment credentials may be handled directly by the relevant payment provider rather than stored by the casino website.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate usage times and interactions with the website. We may also collect information about how the site performs and whether links or features work correctly. This helps with account security, troubleshooting, fraud prevention, site improvements and a smoother experience.

Why we use information

Corgibet Casino uses personal information for purposes connected with operating an online casino website and providing account services. The main reasons for handling information include the following:

  • Creating, maintaining and administering player accounts.
  • Processing deposits, withdrawals and other account transactions.
  • Providing customer support and responding to questions, complaints or requests.
  • Checking identity, age, account ownership and other eligibility requirements.
  • Carrying out anti-fraud, anti-money-laundering, responsible gaming, security and risk checks where applicable.
  • Detecting suspicious, unauthorised or harmful activity and protecting players, the website and payment processes.
  • Meeting legal, regulatory, accounting, record-keeping and other obligations that apply to the service.
  • Understanding website use, fixing technical problems and improving features, content and performance.
  • Sending service messages, including account, security, transaction and operational notices.
  • Sending marketing communications where permitted and where you have provided any consent that is required.

We may use information for more than one of these purposes at the same time. For example, a transaction record may be needed to complete a payment, answer a support question, protect against fraud and meet record-keeping requirements. We aim to use information that is relevant to the purpose and to limit access to people or service providers who need it.

When information may be shared

Information may be shared with service providers that help operate the website or provide related services. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, customer support, website analytics, security, communications or other business functions. They are expected to handle information only for appropriate services and in line with applicable confidentiality and security requirements.

Information may also be disclosed where it is reasonably necessary to protect the website or another person, investigate suspected misuse, enforce applicable terms, process a legal request or meet an obligation that applies to the service. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate handling. We do not sell personal information as a general business practice.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements placed on a device to help a website remember settings, keep sessions working, understand general usage and support security. Some cookies are necessary for core account and website functions. Other cookies may help with performance, preferences, analytics or relevant communications.

You can manage or restrict cookies through the settings in your browser. If you block or remove certain cookies, some website features may not work as intended, and you may need to enter preferences or login information again. Browser settings normally allow you to review, delete or refuse cookies, although the available controls can differ between browsers and devices.

Security measures

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, account security processes, monitoring, technical safeguards and procedures for handling information. No website, transmission method or electronic storage system can be guaranteed to be completely secure. You should keep login details confidential, use suitable device security and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. Where information is no longer needed and no retention requirement applies, it may be deleted, anonymised or securely disposed of.

Your privacy choices and data rights

Depending on the circumstances and any applicable requirements, you may have rights relating to the personal information we hold about you. These rights are intended to give you transparency and control, but they may be subject to identity checks, legal requirements, security considerations and information that we are required to retain.

  • Access: you can ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
  • Correction: you can ask us to correct information that is inaccurate, incomplete or out of date.
  • Deletion: you can ask us to delete personal information where there is no continuing reason or legal requirement for us to keep it.
  • Withdrawal of marketing consent: you can withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is available.
  • Information about use: you can ask questions about how your information is collected, used, shared or retained.

To exercise your data rights or ask a privacy question, contact support@corgibetcasino.best. Please explain your request clearly and include enough information for us to understand what you are asking about. We may need to verify your identity before providing information or making changes, particularly where a request concerns account access, verification documents or payment records. This is a security measure designed to prevent information being disclosed to the wrong person.

We will consider each request and respond within a reasonable timeframe. In some situations, we may be unable to provide all requested information, delete particular records or stop every use of information. This may happen where records are needed for security, fraud prevention, dispute resolution, account integrity or a period required by law. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or relevant requirements change. The latest version will be made available on the website. We encourage players to review this page from time to time so they understand how information is handled. If a change is important, additional notice may be provided through the website or an account communication where appropriate.

By continuing to use the website after an updated policy is published, you acknowledge the updated information practices to the extent permitted by applicable requirements. If you have questions about this policy or how your information is handled, please contact support@corgibetcasino.best.